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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of David Gee

David Gee

November 11, 2024

5  out of  5
rating by David Gee
"Mrs. Emmett took care of me. This group always takes care of me. Great group!"
We responded:
"Thank you David! That is certainly our goal. We appreciate your business!"
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Terri Fitzgerald

November 7, 2024

5  out of  5
rating by Terri Fitzgerald
"Friendly helpful staff. They have been our insurance company since 1992"
We responded:
"Terri, thank you for the review. We so appreciate our loyal, long-time customers!!"
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Kendra Barton

October 18, 2024

5  out of  5
rating by Kendra Barton
"Great customer service. FERA was so helpful and will definitely recommend other to State Farm ♥️"
We responded:
"Thank you Kendra. We appreciate your feedback and your business. "
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jessika jones

October 10, 2024

5  out of  5
rating by jessika jones
"Veronica helped me over the phone get insurance today! She made the process super quick, easy and she was excellent!!"
We responded:
"Jessika, thank you for sharing your experience with Veronica. We appreciate your business and the review!"
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C Cole

October 10, 2024

5  out of  5
rating by C Cole
"Recently moved and needed renters insurance, Evie went above and beyond to help us get what we needed! She’s always been so great to us! Highly recommend anyone to go see Evie for all their insurance needs!"
We responded:
"So glad to hear Evie took great care of you! We appreciate your business. Thank you for the review. "
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brenda` baker

October 7, 2024

5  out of  5
rating by brenda` baker
"Great help with a claim"
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Beverly Richardson

September 20, 2024

5  out of  5
rating by Beverly Richardson
"Veronica has been a very great help to me. From the 12th of September, when I came into the office to file a claim on my car when I was hit in Wichita Falls Texas, up until today, as well. She's very patient, kind and understood my needs. She has done everything she answered questions about my policy claims when I didn't know why I was getting something from the lady that bumped my car.. She helped me with phone calls, setup and all.I really appreciate her and all the business from state farms. Thank you all so much."
We responded:
"Beverly, I am so glad Veronica took care of your needs. We appreciate your business and the review. Thank you! "
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Pam Ward

August 23, 2024

5  out of  5
rating by Pam Ward
"Susan was very patient and diligent in getting the information I asked for. She was a delight to work with. In the past, I have dreaded having to call because it gets so complicated and takes so long to get my answer. As a result, I end up getting a lot of information I didn't need or want. I will not hesitate to call and ask for Susan again. Thank you, Susan !!"
We responded:
"Pam, thank you for the review and complimenting Susan. We appreciate your business. "
Profile photo of Jessica Butler

Jessica Butler

August 16, 2024

5  out of  5
rating by Jessica Butler
"After purchasing a new vehicle, I decided to switch from my old insurance company to State Farm walking in. It was a great atmosphere very friendly The young lady named Evie was who got me started on my new Insurance. She was very helpful very sweet. Anybody who wants to switch to go up there I walked out with a better policy and more coverage for both of my vehicles and highly recommend"
We responded:
"Thank you Jessica! We are glad Evie was able to help you. Welcome to the family. We appreciate your business and your review! "
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Susan Rader

August 10, 2024

5  out of  5
rating by Susan Rader
"Excellent service! Knowledgeable, Courteous, Friendly, Efficient"
We responded:
"Thank you Susan! We appreciate your business. "
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Hilda Moreno

August 2, 2024

5  out of  5
rating by Hilda Moreno
"Fera was so incredibly supportive and patient with my claim not just once but twice!"
We responded:
"Hilda, so glad to hear Fera is taking good care of you. We appreciate your business!"
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Melissa Allen

July 31, 2024

5  out of  5
rating by Melissa Allen
"Always helpful and able to answer any questions I have. Thank you Veronica for all your help!"
We responded:
"Melissa, thank you for the review. We appreciate long-time customers like you. "
Profile photo of Linda Patton

Linda Patton

July 25, 2024

4  out of  5
rating by Linda Patton
"Was great to work with and help me on my claim with another insurance company"
We responded:
"Thank you Linda for the review! We appreciate your business."
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Lee Harris

July 5, 2024

5  out of  5
rating by Lee Harris
"Everything went smooth. And agent was very helpful. I would recommend state farm."
We responded:
"Lee, thank you for the nice feedback. We appreciated your business!"
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Robin Brackeen

June 26, 2024

4  out of  5
rating by Robin Brackeen
"Very friendly staff and also, they try to get you every possible discount to get you the best rates. (Especially adding a teen driver!)"
We responded:
"Thank you Robin. Your satisfaction is our priority. Thanks for the review and your support!"
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ayle Fay

June 25, 2024

5  out of  5
rating by ayle Fay
"Great service and empathy!"
We responded:
"Thank you so much! If you need any assistance in the future, please don't hesitate to reach out. We are here to help."
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Rita Young

June 24, 2024

5  out of  5
rating by Rita Young
"Farah was very Nice, Helpful and Knowledgable getting my Insurance transferred"
We responded:
"Rita, I am so glad Fera provided you with great service. Thank you for your business and for the review!"
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Kristi Hayley

June 14, 2024

5  out of  5
rating by Kristi Hayley
"Fera was absolutely wonderful! She worked extra hard to get us the best deal possible, highly recommend!"
We responded:
"Thank you so much for your kind words! I am glad to hear Fera provided you with excellent service.Your recommendation means a lot and so does your business!"
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Stephen Caldwell

June 10, 2024

5  out of  5
rating by Stephen Caldwell
"Was able to add a car with ease"
We responded:
"Thank you Stephen. We appreciate our long-time customers like you!"
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Beverly Muffler

June 8, 2024

5  out of  5
rating by Beverly Muffler
"I just moved to Vernon from Idaho and my agent in Idaho recommend Lisa Herber State Farm. They were very professional and friendly and I was very happy with the help they have given me in getting my insurance transferred. They took great care of my insurance needs."
We responded:
"Thank you, Beverly. We appreciate the review and are glad to have you in Vernon! "
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A. Bok

June 7, 2024

5  out of  5
rating by A. Bok
"They are always fast. And take care of my needs."
We responded:
"Thank you so much! Your business is appreciated. "
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Monica Martinez

June 7, 2024

5  out of  5
rating by Monica Martinez
"Lisa Herbers office is amazing! Always on top of changes coming in and keep their customers in the loop! I know with having my families life insurance policies through them I don't have to worry about a thing!"
We responded:
"Monica, thank you for the review. We appreciate your confidence in us! I am grateful for your business!"
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Wovenbygrace Boutique

June 4, 2024

5  out of  5
rating by Wovenbygrace Boutique
"Very helpful and nice anytime I call!"
We responded:
"So glad to hear that! Thank you for the nice review."
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dina taylor

June 4, 2024

5  out of  5
rating by dina taylor
"Best help ever"
We responded:
"Dina, Thank you for that vote of confidence and for choosing us to help you with your insurance needs!"
Profile photo of Coconut

Coconut

June 4, 2024

5  out of  5
rating by Coconut
"Most excellent assistance"
We responded:
"Thank you for taking the time to give us a review. We appreciate your business and you!"