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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Beverly Richardson

Beverly Richardson

September 20, 2024

5  out of  5
rating by Beverly Richardson
"Veronica has been a very great help to me. From the 12th of September, when I came into the office to file a claim on my car when I was hit in Wichita Falls Texas, up until today, as well. She's very patient, kind and understood my needs. She has done everything she answered questions about my policy claims when I didn't know why I was getting something from the lady that bumped my car.. She helped me with phone calls, setup and all.I really appreciate her and all the business from state farms. Thank you all so much."
We responded:
"Beverly, I am so glad Veronica took care of your needs. We appreciate your business and the review. Thank you! "
Profile photo of Pam Ward

Pam Ward

August 23, 2024

5  out of  5
rating by Pam Ward
"Susan was very patient and diligent in getting the information I asked for. She was a delight to work with. In the past, I have dreaded having to call because it gets so complicated and takes so long to get my answer. As a result, I end up getting a lot of information I didn't need or want. I will not hesitate to call and ask for Susan again. Thank you, Susan !!"
We responded:
"Pam, thank you for the review and complimenting Susan. We appreciate your business. "
Profile photo of Jessica Butler

Jessica Butler

August 16, 2024

5  out of  5
rating by Jessica Butler
"After purchasing a new vehicle, I decided to switch from my old insurance company to State Farm walking in. It was a great atmosphere very friendly The young lady named Evie was who got me started on my new Insurance. She was very helpful very sweet. Anybody who wants to switch to go up there I walked out with a better policy and more coverage for both of my vehicles and highly recommend"
We responded:
"Thank you Jessica! We are glad Evie was able to help you. Welcome to the family. We appreciate your business and your review! "
Profile photo of Susan Rader

Susan Rader

August 10, 2024

5  out of  5
rating by Susan Rader
"Excellent service! Knowledgeable, Courteous, Friendly, Efficient"
We responded:
"Thank you Susan! We appreciate your business. "
Profile photo of Hilda Moreno

Hilda Moreno

August 2, 2024

5  out of  5
rating by Hilda Moreno
"Fera was so incredibly supportive and patient with my claim not just once but twice!"
We responded:
"Hilda, so glad to hear Fera is taking good care of you. We appreciate your business!"
Profile photo of Melissa Allen

Melissa Allen

July 31, 2024

5  out of  5
rating by Melissa Allen
"Always helpful and able to answer any questions I have. Thank you Veronica for all your help!"
We responded:
"Melissa, thank you for the review. We appreciate long-time customers like you. "
Profile photo of Linda Patton

Linda Patton

July 25, 2024

4  out of  5
rating by Linda Patton
"Was great to work with and help me on my claim with another insurance company"
We responded:
"Thank you Linda for the review! We appreciate your business."
Profile photo of Lee Harris

Lee Harris

July 5, 2024

5  out of  5
rating by Lee Harris
"Everything went smooth. And agent was very helpful. I would recommend state farm."
We responded:
"Lee, thank you for the nice feedback. We appreciated your business!"
Profile photo of Robin Brackeen

Robin Brackeen

June 26, 2024

4  out of  5
rating by Robin Brackeen
"Very friendly staff and also, they try to get you every possible discount to get you the best rates. (Especially adding a teen driver!)"
We responded:
"Thank you Robin. Your satisfaction is our priority. Thanks for the review and your support!"
Profile photo of ayle Fay

ayle Fay

June 25, 2024

5  out of  5
rating by ayle Fay
"Great service and empathy!"
We responded:
"Thank you so much! If you need any assistance in the future, please don't hesitate to reach out. We are here to help."
Profile photo of Rita Young

Rita Young

June 24, 2024

5  out of  5
rating by Rita Young
"Farah was very Nice, Helpful and Knowledgable getting my Insurance transferred"
We responded:
"Rita, I am so glad Fera provided you with great service. Thank you for your business and for the review!"
Profile photo of Kristi Hayley

Kristi Hayley

June 14, 2024

5  out of  5
rating by Kristi Hayley
"Fera was absolutely wonderful! She worked extra hard to get us the best deal possible, highly recommend!"
We responded:
"Thank you so much for your kind words! I am glad to hear Fera provided you with excellent service.Your recommendation means a lot and so does your business!"
Profile photo of Stephen Caldwell

Stephen Caldwell

June 10, 2024

5  out of  5
rating by Stephen Caldwell
"Was able to add a car with ease"
We responded:
"Thank you Stephen. We appreciate our long-time customers like you!"
Profile photo of Beverly Muffler

Beverly Muffler

June 8, 2024

5  out of  5
rating by Beverly Muffler
"I just moved to Vernon from Idaho and my agent in Idaho recommend Lisa Herber State Farm. They were very professional and friendly and I was very happy with the help they have given me in getting my insurance transferred. They took great care of my insurance needs."
We responded:
"Thank you, Beverly. We appreciate the review and are glad to have you in Vernon! "
Profile photo of A. Bok

A. Bok

June 7, 2024

5  out of  5
rating by A. Bok
"They are always fast. And take care of my needs."
We responded:
"Thank you so much! Your business is appreciated. "
Profile photo of Monica Martinez

Monica Martinez

June 7, 2024

5  out of  5
rating by Monica Martinez
"Lisa Herbers office is amazing! Always on top of changes coming in and keep their customers in the loop! I know with having my families life insurance policies through them I don't have to worry about a thing!"
We responded:
"Monica, thank you for the review. We appreciate your confidence in us! I am grateful for your business!"
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Wovenbygrace Boutique

June 4, 2024

5  out of  5
rating by Wovenbygrace Boutique
"Very helpful and nice anytime I call!"
We responded:
"So glad to hear that! Thank you for the nice review."
Profile photo of dina taylor

dina taylor

June 4, 2024

5  out of  5
rating by dina taylor
"Best help ever"
We responded:
"Dina, Thank you for that vote of confidence and for choosing us to help you with your insurance needs!"
Profile photo of Coconut

Coconut

June 4, 2024

5  out of  5
rating by Coconut
"Most excellent assistance"
We responded:
"Thank you for taking the time to give us a review. We appreciate your business and you!"
Profile photo of Emily Wilson

Emily Wilson

May 29, 2024

5  out of  5
rating by Emily Wilson
"Veronica was extremely helpful and answered all of my questions right away! The experience was as easy and quick as possible."
We responded:
"Thank you for the feedback, Emily. I am glad Veronica took good care of you. We appreciate your business!"
Profile photo of Christopher Davis

Christopher Davis

May 14, 2024

5  out of  5
rating by Christopher Davis
"Evie made everything simple, and saved me about 120 dollars a month. I would recommend her to anyone."
We responded:
"Christopher, Thank you for the nice review! I am glad Evie took care of your insurance needs. We hope to help you for years to come. Thank you for your business."
Profile photo of John Aiden Perez

John Aiden Perez

April 12, 2024

5  out of  5
rating by John Aiden Perez
"Evie helped me better understand my coverages and helped me protect my family with life insurance"
We responded:
"John Aiden, thank you for taking the time to review your experience with Evie and our office. We love happy customers and appreciate your feedback!"
Profile photo of Tiffany Dhane

Tiffany Dhane

March 28, 2024

5  out of  5
rating by Tiffany Dhane
"Veronica has been so helpful to me and the whole office of Lisa Herber's is amazing! Absolutely amazing customer service!"
We responded:
"Tiffany, Thank you so much for the review! Our goal is to provide you with that "amazing" customer service. We want to know if we ever fall short of that goal. We appreciate your business and the feedback."
Profile photo of Andres Hernandez

Andres Hernandez

March 26, 2024

5  out of  5
rating by Andres Hernandez
"Evie had great customer service and helped me through my claim!"
We responded:
"Andres, Thank you for taking the time to submit a review. Our goal is exceptional customer service and I am glad to hear Evie provided that for you. We appreciate your business and your feedback. "
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XThacktastic's PS4 Videos

February 23, 2024

5  out of  5
rating by XThacktastic's PS4 Videos
"Always have great service with State Farm! Have been with them for years and never had an issue."
We responded:
"Ryan, thank you for the review! We appreciate our loyal customers."